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FREQUENTLY ASKED QUESTIONS
(Click on the question and the answer will appear at the top of the page)
 What products and services do you offer?
Can you provide heat treating service for overseas shipments?
Can you design a custom box or crate to ship our product(s) in?
Do you sell used pallets?
Do you sell engineered, industrial lumber and can it be ordered precut?
What is the average turnaround time once we place an order?
Do you provide on-site assistance if necessary?
Can your company establish a schedule to perform wood pallet & scrap removals?
Can we just have a pallet and scrap removal done without buying pallets?
Can your company place a trailer here in our dock for scrap removal?
What Managed Inventory Control programs do you offer?
What products and services do you offer?
Alliance Forest Products is your “single source for packaging & shipping solutions” by offering the following:
PRODUCTS: wood pallets (new, used, remanufactured and combination), custom wood boxes and crates, plastic and corrugated pallets, collapsible & returnable boxes, shock-absorbing bases & crates, custom crating kits and industrial lumber.
SERVICES: heat treating for overseas shipping, custom pallet design services using PDS© (Pallet Design System) Software, custom wood packaging design services using AutoCAD© Software. We also provide wood pallet and scrap removal with “drop & hook” services, pallet recycling, managed inventory programs, wood waste management, pallet repair & return programs and a nationwide partner network to service large companies with multiple locations. (top)
Can you provide heat treating service for overseas shipments?
Yes. For any pallets, crating or industrial lumber being shipped overseas, your cargo will be ISPM 15 compliant with the IPPC (International Plant Protection Convention) stamp requirement. (top)
Can you design a custom box or crate to ship our product(s) in?
We specialize in custom wood packaging and crating design for shipment all over the world using AutoCAD© Software. Our complete wood packaging and crating services will take you from design to shipment. We’ll also offer on-site assistance by coming to your facility to work with your shipping and engineering team. (top)
Do you sell used pallets?
Yes. We offer complete wood recycling services that enable us to supply used wood pallets in a variety of sizes and types, as a low-cost alternative for our customers. Used pallets are obtained through a variety of sources including pallet and scrap removals from our customers. We can supply used pallets with the following options:
• Used Pallets & Skids
Once removals are sorted, used pallets in good condition are placed immediately into inventory for resale. Pallets needing a minor repair (a board replaced) are repaired then placed into inventory.
• Recycled Pallets
Pallets too damaged to repair are completely disassembled for the usable boards. This recycled lumber is used to build remanufactured (“reman”) pallets. These are pallets built from scratch using all used, recycled lumber. Reman pallets can be ordered built to spec and are yet another cost-saving alternative. Recycled lumber is also used for repairing used pallets.
• “Combo” Pallets
A 3rd low-cost option is a combination (“combo”) pallet. This is a pallet built from scratch using a combination of new & recycled lumber. Combo pallets can also be ordered built to spec. All used, recycled and combo pallets are structurally sound and are available in quantities large or small. (top)
Do you sell engineered, industrial lumber and can it be ordered precut?
We offer a wide range of industrial lumber and wood panels all of which can be cut to size, drilled or notched. We can meet virtually any lumber requirement at very competitive prices. Industrial lumber availability includes cants, boards, stringers and timbers. (top)
What is the average turnaround time once we place an order?
Depending on the product being ordered, it will vary. If it’s a used pallet in stock, we could turn it around next day. For custom new pallets the average lead time is 3-5 days. Longer lead times are required for manufacturing an intricate custom pallet, box or crate or if special lumber has to be ordered. (top)
Do you provide on-site assistance if necessary?
Alliance Forest Products prides itself on excellent customer service and quick response. We’re available and accessible to provide any personal service needed, including on-site assistance to work with your team, or to act quickly for any urgent packaging and shipping requirement. (top)
Can your company establish a schedule to perform wood pallet & scrap removals?
Yes, it’s another service we offer our customers. Doing so also enables us to maintain a “green” agenda by recycling most of the wood pallets we haul out. Depending on the frequency of removals we can establish one of two programs. For periodic removals, we can perform a “live load” as per your schedule. For regular and ongoing removals we can drop an empty trailer in your dock. Then once you notify us the trailer is full, we’ll do a “drop & hook”. We’ll bring in and drop an empty trailer and swap it out by hooking up and pulling out the full trailer. (top)
Can we just have a pallet and scrap removal done without buying pallets?
Yes, we’ll assess your removal contents, provide you options, then outline solutions for a mutually agreeable program for scheduling just a scrap removal. (top)
Can your company place a trailer here in our dock for scrap removal?
Yes. We can design a program to meet your requirements and if dropping a trailer and scheduling a “drop and hook” program is the most viable option, we will do so. (top)
What Managed Inventory Control programs do you offer?
Alliance Forest Products can provide several cost-effective solutions to assist with inventory control and “just in time” delivery. Vendor Managed Inventory, Customer Managed Inventory & Stock-on-the-Ground programs can be designed, implemented and maintained for maximum cost control. Managed inventory programs track usage trends to provide accurate inventory control to avoid having excess inventory on the ground. Conversely these programs also assure that you never run short of pallets or crates either. This can be costly if you have to shut down manufacturing or shipping. (top)
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“Your single source for packaging and shipping solutions”
